Need technical guidance? Need support on your simulation problem? Get help from the simulationHub support team. Raise a support request.

Support

Raise Support Request

1
Sign in to the simulationHub account and go to dashboard
2
Open "Support Request" dialog from simulation details page

On your dashboard, click on Details A for simulation you have a question about. This will open details page for the simulation. Click on button B available at the top right corner. This will open help menu. Click on Ask Support C to open the support request dialog.

3
Open "Support Request" dialog from 3D simulation

On your dashboard, click on Open 3D A for simulation you have a question about. This will open 3D simulation. Click on button B available at the top right corner. This will open help menu. Click on Ask Support C to open the support request dialog. Ask support is also available in "Simulation details and help" menu on the left. Click toggle button D to open the menu and click Ask Support E to open the support request dialog.

4
Raise support request

The support request dialog contains information about simulation app, and simulation stage A. Select simulation stage and provide a brief description of your issue. Click Submit B to raise the support ticket.

Once the ticket is submitted, a confirmation message C will be shown. An email containing support ticket details and method to track the ticket will be sent to your simulationHub account email ID.

View and Track Tickets

1
Sign in to the simulationHub account and go to dashboard
2
All your support tickets are available on simulationHub support portal. You can access the support portal from multiple locations.

View Support Tickets link is available under profile menu at top right corner. On simulationHub dashboard, simulation details page and 3D simulation, click on the Profile Menu A available at the top right corner. Click on View Support Tickets A in the drop-down to open simulationHub support portal.

Support portal link is also available in left navigation on dashboard and simulation details page. Click navigation toggle button C and View Support Tickets D to open simulationHub support portal.

3
Access you support tickets on simulationHub support portal

A Login to simulationHub support portal. Click on My Tickets B to view all your support tickets. Click on a support ticket C you want to track / add more details. The support ticket details D contains your original support request message and further conversations you had with the simulationHub support team. You can also reply or add further comments E to your support ticket.