You can renew your license from the link in your renewal notification sent email. We will contact you by email 30 days before expiry.

The best place to start is our online how to get started page and videos. We provide a free three session online training to all our paid subscribers. These are training sessions of 1 hour duration each.

You use the "Need help" feature available in the top right corner of the platform or You can also use the "Get Support" feature available on the website.

We accept payment through all major credit and debit cards or wire transfer. Also, you can also reach out to the simulationHub sales team for more information.

Pricing plans shown at the pricing and plans page are excluding all the taxes, based on your demographic location it will be added in your final bill of payment.

If your payment fails you can reach out to us using the contact us button present at the bottom of the payment failure page or you can raise a support ticket, or you can directly mail us on support@simulationhub.com. Our sales team will get in touch with you to resolve your concern.

You can view and access your completed projects results for up to 6 months once the subscription is over. But you will not be able to create any new projects or edit your old projects.

You will get your invoice after successful completion of payment by E mail on your registered E-mail ID. Also, you can contact our sales team for further support.

The app access is granted immediately after your payment is completed. There is no approval process and you can start using the app immediately. For a trial plan, you get instant access valid for 15 days.

No. Trial mode is a full functionality version of the app. Trial mode is provided so that users can explore how the app works, know the app functionality and do few analysis studies. It is valid for 15 days.

No. Once the simulation or analysis is submitted, the credits get consumed even if you terminate the analysis manually before its completion.

If you have consumed all the purchased 250 simulation credits from your plan, you can purchase additional credits using our Pay as you go feature. Please contact our support for the same.

In case you have to cancel the subscription, please notify us within 8 days from the date of purchase and we can issue a full refund. Post 8 days cancellation or refund is not possible.

simulationHub works best on browsers like Google Chrome and Microsoft Edge on desktop devices.

We recommend a Broadband connection. A high-speed 3G or LTE connection is also good.

We keep all your data private on secured cloud servers and do not share it with any third party. The user is the only owner or viewer of his/her data created on Buildings AI.